Refund Policy
Because each Plynth is pressed by hand for one person, returns work a little differently than off-the-shelf gifts. We want you to love it, and we’ll repress, refund, or replace if you don’t.
Contents
Our 30-day guarantee
If the gift doesn’t land — wrong song chosen in haste, photo quality not quite right, or it simply isn’t what you hoped — write to us within 30 days of delivery and we’ll repress one replacement on us. No questions, one swap per order.
Personalised items
Outside the 30-day guarantee, personalised items aren’t eligible for general refund — they can’t be resold. We’ll always help you with manufacturing issues, transit damage, or genuine errors on our end.
Damaged in transit
If your order arrives damaged, send a photo within 7 days of delivery. We’ll repress and reship at no cost, and you won’t need to return the damaged piece.
How to start a return
Email hello@plynth.studio with your order number and a short note. Most cases are resolved within two business days.
Write to hello@plynth.studio — we read every email and respond within two business days.